Onco Laboratories have been providing medical testing services to clinicians in private practices, private hospitals, medical groups and other laboratories in Hong Kong, tests will be performed with samples sent through or by doctors.

We have maintained good relationships with customers by providing advisory services to doctors and the following:

a) make copies of the test reports, send specimen or results, loan slides to customers, other laboratories or doctors for identification and verification purposes whenever request is received,

b) inform doctors about delays and problems of requested tests, also inform doctors about panic range of test results,

c) answer doctors’ enquiry on tests and services provided by the laboratory.

Onco Laboratories follows a strict policy of treating all clients and patients information confidentially.

Our laboratory has established formal procedures for handling complaints.  To file a formal complaint, please call us to speak to our Quality Manager.